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Remote connectivity accelerated for critical customer operations

22 April, 2020

ABB has highlighted that it is accelerating remote connectivity for customer operations during COVID-19 crisis, with the company expediting rollout of and access to remote service tools and digital solutions across critical industry.

The company explained that as businesses are being directed to limit site work, the need remains to ensure that assets continue to operate across utilities, energy, process, hybrid and maritime industries, safeguarding food processing, power generation, water management, tissue production, data centres and the transportation of goods. Peter Terwiesch, president Industrial Automation, ABB, commented: “During the COVID-19 crisis, governments and companies are having to make difficult choices, balancing people’s safety with economic livelihood. ABB is committed to supporting both: protect people, while helping businesses to stay operational during these challenging times…Remote services and digital solutions can make a major contribution to keep people safe, production running, and critical supply chains and economic livelihood preserved.”

ABB says it is working with customers to ensure the access to field operators and service engineers who cannot be on-site at this time, by delivering control room livestreams, operational insights, process data and plant key performance indicators to users sheltering at home.

To ensure continuous operations, customers can access a suite of ABB remote-enabled solutions, including remote condition monitoring of critical assets; augmented reality maintenance support; online tools for training and spare parts stocking; and self-diagnoses that mitigate risk to assets, processes and security.

Many of these services are delivered to customers through ABB Ability Collaborative Operations, a suite of digitally enabled solutions and services, and its network of Collaborative Operations centers located around the globe. With 24/7 access, ABB domain experts and data scientists use digital technologies to help customers monitor assets, processes and risks; jointly derive insights from data; suggest mitigating actions; and provide critical remote assistance to help customers to keep production running.

Terwiesch continued: “We are committed to supporting our customers to run their operations safely, to keep the lights on, keep people connected, and help us all to weather this storm, together.”

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